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Complimentary Guest Pass
Learn more about the
Renaissance ClubSport Difference
and Receive a Complimentary Guest Pass.
Renaissance ClubSport Difference
and Receive a Complimentary Guest Pass.
Frequently Asked Questions
Questions
How does the EFT billing system work?
Why do I still get a paper bill in the mail when I am signed up for EFT billing?
How do I change or update my EFT information?
How do I make changes to my membership?
How do I get guest passes?
May I use other Renaissance ClubSport or ClubSport locations?
Do you sell temporary memberships?
How do I make a suggestion or give you feedback?
Can I charge purchases in the club to my membership account?
Do you accept credit cards for in-club purchases?
Do I receive a discount on room rates at our hotel?
Do I receive a discount in Citrus Fresh Grill or R Spa?
May I freeze my membership if I will be out of town for an extended period or if I am injured?
If my child is not on my membership, may I bring him/her to Kids World?
May I drop my child off in Kids World and run errands?
Do you provide snacks in Kids World?
When are the pick-up basketball games?
When do you hold drop-in volleyball?
When are pool lanes available for lap swimming?
What is the cancellation policy for R Spa appointments?
How do I purchase gift cards for club or spa services?
Do I need to show my gift card to redeem it?
Do you offer shipping services on R Spa Boutique purchases?
Answers
Q: How does the EFT billing system work?
A: You authorize us to charge your credit card or debit your checking account on a monthly basis for your monthly dues plus any in-club purchases you make on your house account (restaurant, spa, personal training, etc.). Dues are billed in advance and club purchases are billed in arrears. The EFT (Electronic Funds Transfer) draft will be processed on the first business day of each month. About 10 days prior to each EFT draft, you'll receive a bill that itemizes all the charges on your account, so you know the amount that will be charged to your credit card or debited from your checking account. Example: On August 1, EFT will be processed for your August monthly dues and for your club charges from the June 11 to July 10 time period.
Q: Why do I still get a paper bill in the mail when I am signed up for EFT billing?
A: Since your monthly EFT amount may fluctuate due to club purchases, federal law requires us to give you advance notification of the amount being drafted each month. It gives you an opportunity to review your bill before the charge or debit is made on the first of the month. If you have any questions regarding the charges posted to your account, please contact a Member Account Representative.
Q: How do I change or update my EFT information?
A: It's very important to keep your EFT information updated, especially the expiration date on your credit card. Please call, email or send a note to a Member Account Representative (or stop by the Membership Office) with your new information.
Q: How do I make changes to my membership?
A: A Member Account Representative can assist you with any changes to your membership, whether you want to add or delete family members or upgrade or downgrade your membership category. Please call, send a written request, or stop by the Membership Office. Some membership changes may incur a fee.
Q: How do I get guest passes?
A: You may purchase guest passes at the Front Desk or in the Membership Office. If you have a friend who is interested in joining Renaissance ClubSport, contact your Membership Representative to arrange a complimentary visit.
Q: May I use other Renaissance ClubSport or ClubSport locations?
A: Yes, your membership includes up to two complimentary visits to other RCS or ClubSport locations each month. Additional visits are permitted by paying the regular guest fee at each property. Contact a Member Account Representative to get information on upgrading your membership to Silver or Gold.
Q: Do you sell temporary memberships?
A: Yes, temporary memberships are available for individuals who live more than 60 miles from Renaissance ClubSport but who will be living temporarily in this area. The current rate is $180 per month. Contact a Member Account Representative for more information.
Q: How do I make a suggestion or give you feedback?
A: We welcome and value your feedback � there are many ways to be heard:
- Feel free to speak with any of our associates.
- Fill out a suggestion form (available at the Activities Desk) and give us your name and phone/email if you want to be contacted.
- Contact the Service Director or a Member Account Representative.
- On the web site, complete our online suggestion form.
- Complete the electronic member survey sent that we send out once or twice a year (if we have your email address).
A: Yes, if you are set up on EFT (Electronic Funds Transfer) billing for your monthly dues and house charges. Just show your membership card or give your membership number to the associate who is ringing up your purchase, and sign the charge slip.
Q: Do you accept credit cards for in-club purchases?
A: Yes, we accept MasterCard®, Visa®, Discover®, American Express®, Optima®, Diners Club®, Carte Blanche® and JCB®.
Q: Do I receive a discount on hotel room rates at Renaissance ClubSport?
A: Yes, we have a special member rate which is available when occupancy levels allow. Please contact the Hotel Sales Office to inquire.
Q: Do I receive a discount in Citrus Fresh Grill or R Spa?
A: Gold and Executive members are entitled to a 10% discount at Citrus Fresh Grill (alcohol excluded), and a 10% discount off spa services in R Spa, excluding treatment series and specials.
Q: May I freeze my membership if I will be out of town for an extended period or if I am injured?
A: Yes, on a one-time-per-calendar-year basis, you may place your membership on "inactive status" under the two scenarios above. Your membership account must be paid in full at the time of your request. Inactive status is granted for a minimum of two months and a maximum of six months. A $35 per month inactive fee is charged.
Q: If my child is not on my membership, may I bring him/her to Kids World?
A: Yes, you may bring your child to Kids World for up to three hours in a day; a $5 per hour childcare fee will be charged. (Children who are on a membership receive three complimentary hours of childcare per day.)
Q: May I drop my child off in Kids World and run errands?
A: No, you must remain on club property when your child is in Kids World. However, if your child is enrolled in a supervised club program such as Kids Camp or a dance class, you are not required to stay on property, but you must return on time to pick up your child at the end of the camp or class.
Q: Do you provide snacks in Kids World?
A: The club does not provide snacks, but you are welcome to supply your child with a snack to enjoy during his stay. Label the snack bag with your child's name and any feeding instructions and place it in a cubby. Beverages must be in plastic, non-spill containers. We hold snack breaks every 90 minutes.
Q: When are the pick-up basketball games?
A: Check the Sports Schedule for open play times on the basketball courts.
Q: When do you hold drop-in volleyball?
A: Check the Sports Schedule for drop-in volleball times.
Q: When are pool lanes available for lap swimming?
A: There is always at least one lane reserved for lap swimming during all hours of operation, but there are frequently more lanes available. Check the Aquatics Schedule for details.
Q: What is the cancellation policy for R Spa appointments?
A: We require a 12-hour notice of cancellation for individual spa treatment appointments and a 24-hour notice of cancellation for multi-service spa package appointments. Without proper notice of cancellation, full payment will be charged.
Q: How do I purchase gift cards for club or spa services?
A: All gift cards may be purchased at the Club Desk or in the R Spa Boutique.
Q: Do I need to have my gift card with me in order to redeem it?
A: Yes, you must present a gift card in order to redeem it for a spa service or club purchase. Treat a gift card as cash; the club does not have electronic records of cards purchased, so lost cards cannot be replaced.
Q: Do you offer shipping services on R Spa Boutique purchases?
A: Yes, we will ship anywhere in the U.S. for a $10 shipping fee.